Call centre that came back from Bombay because it was cheaper in Burnley

Call centre that came back from Bombay because it was cheaper in Burnley: "

He says using British staff will also cut costs in the average amount of time taken to deal with customer inquiries. 'The average handling time in the UK is three minutes,' he said. 'But if you go out to India, you need to add another minute unless ... See all stories on this topic »

Daily Mail

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