How not to speak to a customer. I recently called a bathroom accessory supplier, www.waterbury.co.uk, to get a price quote. The sales rep asked if my company was part of a chain. No I replied we are sole traders with a 10 bedroom hotel. "Oh" she says, "you're just a hotel".
"Yes, 'just' a hotel."
I hope their products are better than their service.
Thursday 31 March 2011
Sunday 27 March 2011
Bad restaurant service results in eat-and-run, finds survey
Bad restaurant <b>service</b> results in eat-and-run, finds survey: "
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| The reason most frequently cited for restaurant runaways was poor customer service, with 39 per cent of consumers blaming waiting staff for not returning to take payment, 26 per cent saying they were dissatisfied with their food, and 2 per cent ... See all stories on this topic » |  BigHospitality.co.uk |
Tuesday 8 March 2011
Service standards: Why is British service so poor?
<b>Service</b> standards: Why is <b>British service</b> so poor?: "
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| A survey of UK consumers undertaken by the Mystery Dining Company (TMDC) found that 53 per cent of diners almost always choose where to eat based on a past customer service experience. “It's all too easy to tell people abut a bad experience than a good ... See all stories on this topic » |  BigHospitality.co.uk |
TripAdvisor Reveals 2011 UK Accommodation Owners Survey
TripAdvisor Reveals 2011 UK Accommodation Owners Survey: "Most are seizing the opportunity to connect with prospective guests, demonstrate their commitment to customer service and, ultimately, provide the vital online community with an accurate and attractive picture of their business. ...
See all stories on this topic »"
See all stories on this topic »"
Wednesday 2 March 2011
Tuesday 1 March 2011
Thinking culture: the best pub business ideas
Thinking culture: the best pub business ideas: "
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| “I look to world-class brands such as Innocent Drinks and the customer service of Southwest Airlines and try to make what they do work in pubs. “I also think you need the kind of creative tension you get between Lee Cash (Peach's other founder and a ... See all stories on this topic » |  Morning Advertiser |
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