North Wales Hotelier stops OTA Middlemen from Hurting Local Tourism
North Wales Hotelier overruled OTA, Booking.com, by telling a guest with a last minute cancellation that contrary to what Booking.com told them there would be no cancellation charge forthcoming from the hotel. After explaining to the guest how OTA's operate as costly middlemen the guest thanked the North Wales Hotelier profusely for his kindness and promised to book direct in future.
Local Tourism 1 - OTA 0
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